All returns must be pre-approved via our return center before being shipped back to our warehouse or returned in person to our 233 West Broadway location in Vancouver. If opened, items must be defective or unused, and returned with original undamaged packaging to be eligible for a refund. To provide our customers with the flexibility and confidence to shop online, our return policy is 30 days. Orders not collected within this timeframe will be cancelled and refunded to the original method of payment. Store pick-up orders that are completely fulfilled (all items are ready for pick-up) will be available for 14 days. Please bring a copy of your order confirmation and identification when you collect your store pick-up order. If it needs to be transferred between our store and shipping facility, it may incur a short delay. We will contact you when your item is ready. New bike purchases are currently being fulfilled within 1 week. In-stock orders will be fulfilled within 1 business day. Please note: Trainer bikes are shipped and delivered on a pallet. **Oversized items include wheels, work stands, car racks and various other items. *Multiple items in each category incur a charge per item.
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